Maintenance and Support

In today’s world, when your website is down, your business is at risk. GSS Infosoft team with our full-cycle customer support services is always there to ensure your online business thriving.

When you deal with Internet products, you can come across three major maintenance and support challenges. They are:

  • Business Continuity: it is necessary to ensure the company’s continuous thriving
  • Functionality: the server and operational system need to be functioning fast and bug-free
  • Expertise: it is not always possible (nor reasonable) to have an in-house support team with the experience you need once in a while

Our Services

GSS Customer Support team is continuously educated and trained to address the needs of your business. Currently we offer the following technical support services:

01 Software maintenance and proactive support: Our proactive approach lets us warn the customer if the back-up is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.

02 OS and server migration:Sometimes operational systems and servers do not perform to the utmost. Iflexion Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.

03 Performance/availability monitoring:GSS helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.

04 Application improvement:Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.

05 Task/bug tracking systems deployment and customization:Taking the value of reporting and identifying defects into account, Iflexion specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.

Levels of Support

Our Cooperation Models

If you would like to find out more or simply start co-operation process with GSS Customer Support team, you are welcome to give us a call, send an email or fill in the contact form.

The 24/7 Customer Support model ideally suits:1) industry leaders, 2) businesses with mission critical systems, 3) global companies with employees and customers all over the world.

GSS takes care of the Customers by freeing them from IT support staffing needs and organizes service delivery in tune with the demand. We offer regular business hours (8-to-5) IT support as it covers the needs of most businesses.

Our Maintenance and Support team members not only process requests and administer systems with engineering, software application and system configuration knowledge, but also make the communication process easy and enjoyable.

Last modified on Monday, 15 June 2015 18:10
Super User

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About us

  • Founded in 2007 by Santosh Lohar, GSS Infosoft Pvt Ltd started with a commitment to deliver the best in IT services, Consulting and Outsourcing. We quickly built our reputation as the preferred innovation and solution partner on web and enterprise portal, office automation, Quality & IT Security Management, testing and test automation technologies. We have helped over 100 clients build and modernize their products & services.
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